We just finished a search that involved several last-minute and dramatic changes, triggered by the HR department of our client. As an experienced recruiter I am used to this dynamic but several of the candidates were new to the game and expressed some frustration. A few points which are key to understanding what happens in HR departments, for those of you who lack this experience.
1. Many hats. HR does not just hire new employees. These good folks spend most of their time addressing internal issues from compensation to promotion and structural changes to the work force. This constant juggling of many tasks can delay hiring decisions more than you would like. Remember this, and you will understand that you are not being slighted.
2. Firemen. Many HR activities involve putting out fires that require immediate attention. These include separating employees for cause, legal issues, etc. It is natural that these problems can take precedence over hiring decisions--think about it.
3. Stress. The combination of the above two factors creates a high stress level in HR departments. Juggling many tasks is hard, doing so when many of the tasks require immediate attention would test all of us. Remember that during your discussions with them.
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